In a recent survey given to all DirectAnswer clients, 99% responded that they would recommend DirectAnswer to similar organizations.
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“DirectAnswer is our Industry’s Best Kept Secret. You quietly started many of the standards that our Industry now uses as SOP and others have taken credit for. Your passion for this industry is evident and you practice what you preach. And as many others stray away from their roots, you and your team have mastered the ability to continue to remain true to your beginnings while continuing to quietly take over the world.
- An International Direct Marketing Agency
"The support and assistance you and your team have provided us for the past 8 years is immeasurable. I honestly don’t know how we would’ve made it through some of those times without you.
-A Birthing Right Organization
"I am ever impressed with your knowledge of not only the Fundraising Industry but of our organization. I am just so impressed and continually amazed.
-A National Agricultural Fundraiser
"Your team is and has done a wonderful job with our organization and I would definitely tell others about DA!
-A Stem Cell Activist Organization
"Is there anyone that compares? I told my Board, I know we have to do our due diligence, but I want DirectAnswer. End of story.
-A National Activism Fundraiser
"We appreciate your flexibility in understanding our business needs. You have been willing to take risks to accommodate some of our new initiatives like web-based online order fulfillment. You have passed on cost savings to us whenever possible. And without prompting from us, you have continually made improvements to your reporting systems to accommodate our accounting needs."
-A Fishery Conservation Organization
"Thank you for explaining the entire process to me. I am still trying to learn the ropes and you all have been very helpful!"
-A Birth Rights Organization
“I tell all of my colleagues looking (or not looking) for any of the services DirectAnswer offers. And I tell them, if they don’t go with you, they are crazy!"
-A Military Officer Association
"We are especially appreciative of the tireless and professional services that DirectAnswer provided to ECG's subsidiary - Kaleidoscope Publishing Ltd. One example stands out... When snowstorms buried the Washington area, roads were closed and offices were empty. You and your team rigged your phones to take our subscribers' calls from home. While other companies could have legitimately said the weather had knocked them out of action, DirectAnswer used it as an opportunity to respond with excellence."
-A Political Publishing House
"we are is proud to have been with you from the start and we continue to appreciate the hard work, attention to detail and reasonable prices you make available to small organizations like ours. We also appreciate the flexibility you've shown over the years in taking on various roles and duties for us everything from fulfillment to answering our 800 number!"
-A Farmland Sustainability Organization
"Wanted to take a minute to recognize the expertise and dedication of your team. I appreciate the extra effort you give us (the example of getting the UPS driver back to your office two weeks ago comes right to mind) and wanted to be sure to let you know how thankful I am!...As usual, your customer services is excellent! You’re the greatest..and quick!"
-A National Physical Education Organization
"Thank you for the most recent effort you made in consulting and making recommendations with our Bookstore Chair. It definitely goes a long way!"
-A Birth Rights Organization
"I wanted to bring to your attention something very wonderful that is going on as I write this. As you all are working with me in setting up my mail plans, you are questioning inconsistencies in list codes/definitions that have developed over time.
This is an area in which I had gotten a bit sloppy, and it was too small an issue for me to ask [a previous organization] to address. The cycle progresses, and it got worse. It’s not uncommon that I would wind up with a marketing report that gave me no hints as to what one list select was compared to another.
Your team is asking me if what I have listed is really what I want. We are identifying some lists whose definition has evolved as my use of that list has changed, so you are updating that. Others, you all ask why 2 different selects use the same code—I’m revising those, either choosing a more specific code that exists or creating new codes.
As a result, I suspect my reports for the upcoming promotion will be much more clear. I wanted you to know how your team is putting in the extra effort to deliver better reporting"
- A Global Publisher
"You have [processed our mail] for so long that we know the processing will be done smoothly without further concern on our part."
-A Parental Rights Organization
"Thank you for your patience as we transition into our new [E-commerce] system…and for being patient and making me understand the reports!"
- A Tibetan Freedom Advocacy Organization
"With as many responses as we receive daily and monthly, [the team at DirectAnswer] always handles each one quickly and thoroughly. Personally, I appreciate the quick responses, clarifications, and verifications that you provide our staff, customers and donors."
- A Tibetan Freedom Advocacy Organization
"Thank you to everyone for bringing [a recent printing error found on a publication] to our attention. It is these kinds of things that affect our reputation, so I very much appreciate that you were proactive!"
- An Association for Fundraisers