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Contact Center

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A recent Direct Answer client realized a  300% increase in retained loss revenue through our Save the Sale strategies in just under 3 months.

 

See how we can help you do the same

We work carefully with you to ensure our staff is trained to your specifications so your customers will never know they are contacting an offsite contact center.  Complex flow-diagrams or order procedures?  No problem.  Let our team of contact center professionals assist you with:

  • Email, Live Chat, Social Media and Phone Support with Live, U.S. based representatives...always.
  • Real Time Dashboard to view trends, quality and download recordings immediately.
  • Integrations with all major CRM platforms.
  • WISO's and WISA's (Where is my order? Where is my acknowledgement?)
  • Up-Sell and Cross-Sell of like items via soft asks.
  • Social Media asks and satisfaction trends across all major platforms.
  • Fully personalized and branded to your organization. To them, Direct Answer does not exist.
  • Surge and overflow support for office closures or special campaigns.