DirectAnswer knows that your most valuable asset is your Customer Sales Database because it’s all about ensuring the right customers are exposed to the right content with the ability to access it fast.
What do these Fortune 500 companies have in common?
HASBRO, Levi Strauss, Dow Jones & Co., Inc., P.E.T.A, UTZ Quality Foods, Xerox, DirectAnswer;
They all utilize the same industry leading order processing and inventory control database. In fact, our President worked with the developers to tailor its needs specifically to the Publishing Marketplace
DirectAnswer understands that for proper prospecting and constant reorders it is vitally important that your organization:
Has turnaround times faster than Amazon! With all orders are received and processed the same day as receipt and shipped within 12 hours of receipt.
A 97% Customer Referral Rate based solely on the customer’s experience with “your” Customer Care Team.
Your Marketing and Financial Team has real time access to view Customer, Order, Inventory and Campaign Performance as well as detailed Financials to include COGS, A/P, A/R, Sales Tax Jurisdiction on all orders received.
Your customer records are exact with USPS NCOALink verification to reduce the frequency of returns or shipper address changes.
The customer has full real time access to order history, tracking information, product availability, modify backorder requests and change or modify shipment information.
FTC Regulations regarding Backorder Notification and Order Payment are complied with eliminating merchant fines upwards of $10,000 per incident.
Your sales database and ecommerce portal are both PCI DSS compliant with appropriate encryption levels.
The ability to have real time, seamless webstore integration with SEO capabilities to your current website as well as integration with Amazon, Google Cart, eBay®, Yahoo!, MIVA, Shopsite
Integration with your in house CRM database for accurate lead generation, membership renewal and prospecting.
Up sell, Cross sell and Save the Sale live and automated touch points.
Special pricing based on Membership or Demographic Location, bulk quantities, like items or author/publisher status.
Robust ability for complex promotional offers based on targeted campaign touch points (print, web, mobile, mail, QRcodes, social media)
Demographic Customer coding and survey obtained from order response or customer contact
Purchasing Agent on all Low and Backorder Products, ‘No Fee’ collection Agent on all Accounts Receivable.
To have USPS Mail Quality Control Specialists on staff offering your team the most comprehensive knowledge base on grabbing the deepest shipping discounts from any carrier without sacrificing turnaround.
Reconciliation of all revenue received against General Ledger Fund Codes is balanced before reporting to Finance.
For over 20 years, Direct Answer has done just that for some of the world’s most prestigious and influential multi channel publishers; allowing them to become more sales driven with our Full Service Strategic Fulfillment Solutions.
Our clients have profited from our seasoned experts managing to the exceptional stewardship of your organizations most valuable assets; your customers and sales data; allowing you to focus on content management and strategic growth.
Whether this is your first experience outsourcing your Publication Management or your current firm is risking the growth of your publications, DirectAnswer is the Trust you need, with the Expertise you expect.